Free ground shipping is available on every in-stock West order shipped within the United States. If you choose this option, your order will generally ship from West within 1-2 business days and arrive within 7-10 days via the carrier that West selects. Past-due accounts and other credit issues may delay your order.
Q: How do I upload my Book Purchase Verification receipt image(s)?
A: Scan your receipt, and save it in one of the following common file formats: Adobe® Acrobat (.PDF,) .BMP, .GIF, .JPG, .TIF, MS-Word, or Corel® WordPerfect® (.WPF). Then simply attach it to the format. It will automatically get uploaded and submitted as part of the request form. If you have multiple receipts, please put them together on one page, or scan them as one file.
NOTE: We no longer accept faxed receipts
Q: How long does it take for my request to be processed?
A: Requests usually take approximately 15 business days to be processed, but in the peak times of the school year the processing time may be longer. Please submit your request as early as possible before the start of the semester.
Q: Do I need to submit proof of purchase for the hardcopy of the textbook?
A: Yes. In order to ensure that our copyright is protected, we require that you submit a scanned copy of the original bookstore receipt or provide a westacademic.com Order ID via the disability request form.
Q: Do you offer audio-recordings of your casebooks or supplements?
A: At this time, West Academic is unable to offer audio-recordings of our materials.
Q: When I enter an address, should I use the student's home address or the school's address?
A: West Academic will mail the CD to whichever address has been provided to us. If you, as a coordinator, prefer to receive the materials directly and then distribute them to your students yourself, please use the school's address. If you need to track the materials, we recommend you use the Student's Name c/o Your Name, so it does not get lost in your mail system.