Make other updates to your account
- Change your organization's phone or fax numbers
- Merge multiple accounts
- Alter existing subscriptions
- Notify us of significant organizational changes
Please include your 10-digit account number in all correspondence.
By email
By mail
Send a letter on official letterhead to:
Customer Service
P.O. Box 64833
St. Paul, MN 55164-0833
By fax
Send a fax on official letterhead to:
1-800-340-9378
By phone
Call 1-800-328-4880
M-F, 7 a.m. to 7 p.m. CT
Track your WestlawNext usage
Online
Use QuickView+ to track WestlawNext usage for particular accounts, clients, users, and dates.
- Includes usage data for the six most recent calendar months and the current month-to-date
- Available in a variety of formats
- Usage data is available online within 24 to 48 hours of actual usage
In print
Printed reports are available in a variety of formats. Most customers choose the client-user-date summary format, but ten sort options are available, with your choice of summary or detailed information.
Using My Account
Log in to My Account to print reports.
By phone
Call to request individual usage reports or arrange for monthly reports to arrive with future WestlawNext invoices.
Call 1-800-328-4880
Check your account balances
My Account online
Review your account balance, see itemized charges and credits, create custom remittance notices, and verify the posting of recent payments.
By phone
Check your account balances, verify recent payments and credits, and request duplicate billing documents any time with our automated phone system.
Call 1-800-328-4880 and press 6
Update billing and shipping addresses
You can update your billing and shipping addresses anytime using the My Account feature on this site.
Return products or check on shipments
Review our money-back guarantee, find out how to return a product, and see where to go with questions about shipments.
Make payments to your account
My Account online
Make online payments by credit card or Auto Pay with the My Account features on this site.
By mail
Mail payments to:
Thomson Reuters Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292
By EFT
Make EFT (electronic funds transfer) payments to:
Harris Trust and Savings Bank
111 W. Monroe St
P.O. Box 755
Chicago, IL 60690
ABA #071000288
Account #4445615
Need a W-9 to set yourself up as a vendor?